Return and Shipping Policies
- All orders are processed and shipped within 2-5 business days
- All orders within Canada are shipped via Canada Post to ensure fast delivery within 2 to 3 business days of shipping and can be tracked via www.canadapost.ca
- All US orders are shipped via Canada Post small packet service and are not tracked. Shipping times may vary but packages usually arrive between 5-8 days. To arrange for Priority Xpresspost (tracked and arrives within 2-3 days) please contact Ollie Jones Clothing through our contact page
- All International orders are shipped via Canada Post Small Packet International surface delivery and are not tracked. Shipping times may vary but packages usually arrive between 4-6 weeks. To arrange for Priority Xpresspost International(tracked and arrives within 2-3 days) please contact Ollie Jones Clothing through our contact page
- We do not refund any purchase that does not arrive. We confirm shipping address and provide picture proof that package was shipped for any disputes.
We want our customers to be completely satisfied with their purchase. If you're not satisfied with your purchase, please return the item(s) for an exchange or refund
All returns must be in the original condition that you received them in.
Send us an email before shipping the item back to us, indicating what you are returning and why. Please let us know what you would like in return whether it be an exchange or refund.
If you received the wrong item, or if the item is defective we will reimburse you for the cost of shipping the item back to us.
All returns must be made within 15 days of date shipped to your address.
Returns should be sent to:
Ollie Jones Clothing
388 Carlaw Avenue, Unit 208
Toronto, ON M4M 2T4