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Return and Shipping Policies

Shipping Policy

  • All orders are processed and shipped within 2-5 business days
  • All orders within Canada are shipped via Canada Post to ensure fast delivery within 2 to 3 business days of shipping and can be tracked via www.canadapost.ca
  • All US orders are shipped via Canada Post small packet service and are not tracked. Shipping times may vary but packages usually arrive between 5-8 days. To arrange for Priority Xpresspost (tracked and arrives within 2-3 days) please contact Ollie Jones Clothing through our contact page
  • All International orders are shipped via Canada Post Small Packet International surface delivery and are not tracked. Shipping times may vary but packages usually arrive between 4-6 weeks. To arrange for Priority Xpresspost International(tracked and arrives within 2-3 days) please contact Ollie Jones Clothing through our contact page
  • We do not refund any purchase that does not arrive. We confirm shipping address and provide picture proof that package was shipped for any disputes.

Return Policy

If you're in any way unsatisfied with your purchase, please send me a message and we can work out an agreeable solution.

I do offer exchanges and/or refunds, depending on the type of item, as long as the item is still in its original condition.

All items must be returned within 15 days of purchase to be eligible. All exchanges and/or refunds will not be sent out until the item has been returned.

Returns should be sent to:

Ollie Jones Clothing
76 Macpherson Avenue
Toronto, ON  M5R 1W8
Canada

Since I am a small operation, the return shipping will be at the expense of the customer.